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Frequently Asked Questions

Q. How does any Wholesaler, Reseller, Retail shop or store start ordering from Goldenkeepsakes.net?
 
A. For Wholesaler, Reseller, Retail Shop, First of all,  Please fax or email your re-sale permit, business license plus a copy of tax info to set up your account with us.  After setup of your account, Wholesale price will be released only to verified wholesaler, reseller, retail shop. After you set up an account with Goldenkeepsakes.net, then you can place your order by email, or fax or phone. No Payment, No shipment. Orders are based on prepaid basis and first come, first served. No COD.
 
Q. How long will it take before I receive my order?

A.
UPS ground shipments to the East Coast normally take 7 business days. UPS ground shipments to the Midwest normally take between 3 to 4 business days, and UPS ground shipments to the West Coast normally take 2 to 3 business days.

U.S. Postal Service first class mail takes approximately the same delivery time as United Parcel. U.S. Postal Service Priority mail normally takes between 2 to 3 business days.

Q. How long after I place my order, will my shipment go out?

A.
We normally ship within 3 to 4 business days after we receive your order. However, we are often able to ship within a day or two. There are also times when shipping could be delayed. If you have a special request, we will do our best to accommodate you.

Q. What forms of payment do we accept.

A.
We accept Visa, Mastercard, American Express, Discover and Paypal. Also we  accept checks or money orders, wire transfer. We do not have a lay- away program at this time.

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Note:These dolls are made in China, Dolls are not made by Indian-Americans.


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